FAQ

Here at Willow Place for Women, our specialized treatment for eating disorders and substance abuse is a bit different than your average facility specializing in these approaches. Our gender-specific and dual diagnosis focuses offer individuals an extremely specialized and personal experience with healing from these mental health issues. But, since we differ from your average treatment center, individuals usually have many questions before enrolling. Here, we’ve compiled a list of frequently asked questions about our programs and services to offer a better idea of what time spent at our facility will be like. This way, you can have more confidence in your decision to get the help you need!

WILLOW PLACE CLINICAL PROGRAM 

Is Willow Place for Women an inpatient or an outpatient facility? 

Willow Place for women is an outpatient day treatment facility, offering Partial Hospitalization and Intensive Outpatient Treatment.  We also have a sober/supportive living component where women can live in one of our homes. 

Where is Willow Place for Women located? 

Willow Place for Women is located in Asheville, North Carolina.  Our houses are in the West Asheville neighborhood and our clinical building is located in Biltmore Village. 

What diagnosis do you treat?

Willow Place accepts clients with a history of substance abuse, eating disorders, or mental health conditions such as depression, anxiety, and PTSD. 

What insurance does Willow Place accept? 

>Willow Place accepts all major insurances. We are in-network with BCBS and are also able to accept TRICARE. Additionally, we are able to work very well with out-of-network insurance providers.  

Does Willow Place for Women accept Medicare or Medicaid? 

Unfortunately, not at this time. Willow Place does not accept Medicare or Medicaid, but we are more than happy to refer you to a facility that does. 

How long is the program? 

On average, Willow Place for Women is between 3 and 6 months, but program length is also contingent upon the needs of the client and insurance authorization. 

How do I get admitted? 

Admission to Willow Place for Women can be easily arranged by contacting one of our Admissions Coordinators at (828) 707-6084. They can assist with insurance verification and payment questions. If you are not coming directly from another facility, a pre-admission assessment over the phone and medical clearance are required prior to admission to ensure appropriate placement. The phone assessment usually takes 20-30 minutes. 

What are your current COVID-19 policies?

In order to admit to our program, you will need a negative PCR (molecular test).  

While attending, our women are temperature and symptoms checked daily and must wear a mask.

>Appropriate quarantine procedures are in place in the case that someone is symptomatic.

Do you provide transportation from the bus station or the airport when someone is arriving? 

Yes, one of the house managers will be there to pick the new client up.  

What airport should I fly into? 

Willow Place suggests for new arrivals to fly into Asheville Regional Airport AVL (10-15 minute drive) and/or Greenville-Spartanburg International Airport GSP (45-60 minute drive).   

What should I bring to Willow Place for Women’s treatment?

  1. Insurance Card
  2. Drivers license  
  3. Prescription/Med Card 
  4. All medications (in original bottles) 
  5. Lunch on scheduled days 
  6. Cell phone 
  7. Treatment “homework”- if applicable

Will my loved ones be contacted once I arrive at the facility? 

When you arrive at Willow Place for Women, you will have your cell phone and will be able to contact your family or people of choice to let them know you arrived.  Therapists will contact the appropriate family members within 7 days of admission to coordinate family sessions and clinical updates. 

Do I need to bring lunch to treatment? 

Yes, the clients are responsible to bring their own lunch 4 out of 5 days a week. Lunch is provided for the PHP clients via a cook shop with our Licensed and Registered Dietitian. 

Should I bring my medications to treatment? 

Please bring any medications you are currently prescribed in the original prescription bottle to Willow Place for Women the day you admit into our program.  

Do clients get drug tested in treatment as well as in housing? 

Yes, our clients are drug tested at random in both treatment and housing.    

Payment Information  

Do you accept insurance? 

Willow Place for Women can work with most private and commercial insurance policies.  Willow Place accepts all major insurances. We are in-network with BCBS and are also able to accept TRICARE. Additionally, we are able to work very well with out-of-network insurance providersWe are certainly able to work with many out-of-network plans in a manner that will not hinder your access to our outpatient treatment facility. Although private and/or commercial insurance plans may cover a portion of the treatment costs of our program, there may still be a deductible or an out-of-pocket cost that applies and will need to be met or paid upon admission.

Do you accept Medicare or Medicaid? 

Unfortunately, Willow Place for Women does not accept Medicare or Medicaid. If you are unable to private pay to attend our facility, please contact one of our Admissions Coordinators in order to obtain a referral to a Medicare or Medicaid-contracted facility at (828) 707-6084. 

What are your private pay rates? 

Our private pay rates are calculated based upon a per diem (“per day”) rate and will vary depending upon the length of stay and program enrollment. Please call our Admissions Department at (828) 707-6084 for your individualized price quote and payment options. 

What forms of payment are accepted? 

We accept all major credit cards, certified or cashier’s checks, and cash. If your credit card is linked to your bank account, your bank may have a daily limit imposed and you will need to contact your bank to temporarily lift this limit. All payments for admission are due BEFORE the client starts Willow Place for Women to ensure payment and start the day. After admission, all payments are due on the 1st of each month with late fees that may apply if payments are late past the 5th of each month. 

Do you offer payment plans for any remaining insurance costs? 

Yes, we are happily able to make a payment plan extending over a few months.  

If I leave treatment early, what is your refund policy? 

If the discharge is considered a completion, a refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (A.S.A), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted depending on the individual circumstances. If a relapse happens, NO refund will be given for Willow Place Treatment or in Willow Place Housing, but in this case, we will assist in finding the appropriate treatment facility for the client and make any necessary referrals. Any pending pharmacy or lab charges will be deducted from a pending refund. 

WILLOW PLACE HOUSING 

What costs are there in sober living?

Please contact us for current rates. 

Are clients permitted cars?

Clients can earn car privileges after their first week and can show they have a sponsor and home group (must meet requirements and have no disciplinary actions)

Do clients have to attend treatment to stay in housing?

No, we have a step-down house that’s available to the community

Are there curfews?

Yes, clients have a curfew on a level-based system that is extended as they drop down levels of care and show a history of good behavior. 

Is smoking/vaping allowed? 

Yes, outside in approved areas. 

Are private rooms available in Willow Place Housing? 

Private rooms are typically not available in housing. Our bedrooms house 2 clients, except the master bedrooms which house up to 3 clients. Willow Place houses are 4-bedroom/ 3 bathhouses which are located directly beside each other.   

Is food provided?

No.  We are a life skills-oriented program and each woman is responsible for her own grocery shopping. Case Managers can help with budgeting or applying for food stamps for women who qualify. 

What is a good weekly allowance for Willow Place Housing? 

On average, between $50 to $75 a week is a good allowance. We do not like our clients to have cash, so we recommend debit cards, gift cards, or prepaid cards.  

Is transportation provided to treatment? 

Yes, transportation is provided to and from Willow Place Treatment.  For women in Willow Place Housing, transportation to the clinical building is provided as long as they are living in the house.  For women in alternate housing, transportation is provided for their first month of treatment.  Clients in Willow Place Housing are responsible for transportation to any other trips or errands.

What other types of transportation does Willow Place Housing provide?

Willow Place will provide transportation to meetings and errands for the first 7 days a woman is living in the house.   

Are overnight passes allowed?

No. At this time due to COVID, Willow Place Housing is restricting any overnight trips. 

 

We are happy to answer any further questions you may have about Willow Place for Women and the admissions process. Please feel free to all (828) 707-6084 to speak to our admissions team. 

 

Request a Call Back

If you or someone you love is battling a severe chemical dependency, mental health, or eating disorders, please feel free to contact one of our trained cognitive behavioral therapy admissions specialist today. All calls are free and completely confidential. While we know that suffering from a severe and life-threatening substance dependency can, at times, seem insurmountable, we sincerely believe that every woman is capable and deserving of the opportunity to recover. Reaching out is the first step – give us a call today and we will gladly walk you through the process of beginning your beautiful, fulfilling journey of recovery.

Note: Your details are kept strictly confidential.

    Your Name

    Seeking help for:

    Your Email Optional

    Location Interesting in:

    Your Phone Number

    3 + 7 =